Frequently Asked Questions


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Frequently Asked Questions








What is your Minimum Order Quantity?

  • Minimum Order Quantity (MOQ) for tubes manufactured to a required length is dependent on the tube diameter and/or length. Stock tubes and closures have a one box minimum. Quantities per box vary by size.
  • Stock tubes and closures have a one box minimum. Quantity per box vary by size.
  • Contact Cleartec Packaging Sales or Customer Service for minimum order requirements for a specific item.



Manufacturing Lead Time What are Cleartec's Lead Times?

  • We offer Same-Day Shipping on some of our in-stock items for web orders placed before 11AM London Time (BST/GMT) Monday to Friday on normal business days. Usually stock items are available for immediate despatch, in extreme cases it may take up to 3-4 weeks for an item to have their stock replenished.
  • Orders for stock items received via fax, email, or phone will typically ship within 2-3 business days.
  • Usually stock items are available for immediate despatch, in extreme cases it may take up to 12 weeks for an item to have their stock replenished.
  • Orders for custom length open-ended Extruded Tubes have a three week manufacturing lead time. The lead time for Sealed-bottom tubes is four weeks and Hanging tubes, 5 weeks.
  • Contact Customer Service if you require a more specific delivery date, or to discuss the lead times of items produced from special order materials.



What Payment Methods do you offer in your web store?

  • Orders placed online can be paid for directly with a Credit/Debit Card or via PayPal. If using PayPal, you will be redirected to the PayPal website.



How can I Track My Order?

  • Once your package has been despatched, we will send an email with a link to track your order.
  • You can check the status of your order by logging in to your account.



How will my order be packaged?

  • We use UPS Express envelopes for small orders / quantities, through to cardboard boxes for large parts / quantities.
  • Maximum weight per box is 25kgs



Telford, UK --------- Where do Cleartec's products Ship From?

  • We despatch our products from our UK Factory:
    Unit 9 Tinsley Industrial Estate
    Shepcote Way
    Sheffield
    S9 1TH



Which Courier do you use to deliver my goods?

  • All orders are despatched with our courier UPS, chosen by Cleartec Packaging because of their efficiency and reliability.



UPS
How long does it take for Deliveries to be made?

  • Whilst the majority of the UK will receive Standard Service deliveries the next working day, there are exceptions due to location. Examples:
    Isle of Man, remote areas in the Scottish Highlands and Northern Ireland, Please allow up to 2 extra days.
  • Click Here to see a list of postcodes that are not eligible for next day delivery.
  • Standard Service to Europe varies, depending on country and final destination. Examples:
    Republic of Ireland - 2-3 days
    The Netherlands - 2 days
    Sweden - 3-7 days
  • Click Here for estimates of UPS Standard delivery times.



Do you offer an Express Service?

  • We do offer an Express Service, with UK deliveries being made prior to 12pm, to selected postcodes.
  • Click Here to see a list of postcodes that are not eligible for Express Service.
  • When delivering to Europe, please Click Here to see estimated delivery times for UPS Express to Europe.



Do you offer Weekend Delivery?

  • If paying for the Express service, orders received before 11am (London Time) on Friday will be delivered by 12pm on Saturday. This is only available for UK deliveries.
  • Click Here to see a list of postcodes that are not eligible for Express Service.
  • When delivering to Europe, please Click Here to see estimated delivery times for UPS Express to Europe.
  • Standard service will be delivered Monday - Friday.



Do I need to sign for receipt of delivery?

  • A signature will be required for proof of delivery. Please take this into account when selecting your delivery address.



What is Cleartec's Return Policy?

  • We strongly suggest requesting samples of our product before ordering, so that you may verify the part will work as expected for your particular application.
  • Made-to-Order Products cannot be returned unless defective.
  • Stock Items may be returned, however, all returns of stock, re-saleable products are subject to a minimum £30/€40 handling/re-stocking fee. Returns of stock items must be pre-approved and sent carriage prepaid.
  • No returns will be accepted on non-stock or special order items.
  • Broken package quantities and out-going carriage costs are not credited.
  • Unauthorised returns will not be accepted.
  • If you are a Private Individual, you have the Right to Cancel online orders.



Who do I contact if I have a Question about my order for web store order?

  • Contact us by email or telephone 0800 856 2466.
  • Please ensure you have your order number available.



What Other Services does Cleartec Packaging offer?

  • Cleartec Packaging offers punching, slicing, one-color silkscreen, assembly and fulfillment.
  • Contact Cleartec Packaging Sales or Customer Service for additional information or details.



Is there a minimum/maximum length for your clear extruded tubes?

  • The minimum length of the tube must be equal to or greater than the nominal size of the tube. The maximum length is 3 metres.
  • For Hanging tubes, the minimum overall length is 102mm and the maximum overall length is 430mm.
  • Contact Cleartec Packaging Sales or Customer Service for more information.






Standard Material Colours (9238 Formula Vinyl)
Cleartec Packaging Dip-Moulded Vinyl
BLACK
WHITE
GREY
423C
RED
1805C
YELLOW
109C
ORANGE
172C
GREEN
347C
DARK GREEN
3302C
BROWN
NAVY BLUE
2965C
BLUE
3015C

NOTE: Some colors are also available in a "high-temp" material (denoted with a "-T" or "-HT" suffix)

Low-Density Polyethylene
Cleartec Packaging Polypropylene
BLACK
RED
187C
Natural
427C
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